If you have changed your mobile phone number, you will not be able to gain access to your existing account.
If this is the case, please, keep in mind that gems will be lost and subscriptions will be cancelled. If you'd like to continue using Vividi, you will need to make a new account using your new number.
We will do our best to support account recovery methods in the near future.
Please, note that if you log in from another device with the original mobile phone number, your account, including previous usage history will be deleted.