Terms of Use (2026-03-16) – Vividi Help Center

Effective on March 16, 2026

California subscribers: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed.
External Service Subscriptions: If you subscribed using an External Service (e.g., Apple ID, Google Play), you must cancel through your External Service, as set forth in more detail in Section 8a.
Apple ID Refunds: If you subscribed through your Apple ID, refunds are handled by Apple, not Vividi. You can request a refund from Apple through your Apple ID account on your phone or at https://getsupport.apple.com.
All Other Refunds: All other users may request a refund by contacting Vividi Customer Service via our Help Center, or by mailing or delivering a signed and dated notice that states that you, the buyer, are canceling this Agreement, or words of similar effect. Please also include your name and the email address, phone number, or other unique identifier you used to sign up for your account.

Contact Information for Cancellations/Notices: Vividi, Attn: Vividi Customer Experience Dept. - Cancellations, 20F, ASEM Tower, 517, Yeongdong-daero, Gangnam-gu, Seoul, Republic of Korea, 06164.

Business Address: The Company's business is conducted, in part, at 20F, ASEM Tower, 517, Yeongdong-daero, Gangnam-gu, Seoul, Republic of Korea, 06164.

Terms Inquiries: You may have these Terms of Use ("Terms") emailed to you by sending a letter to Legal Dept (Request for Terms of Service), 20F, ASEM Tower, 517, Yeongdong-daero, Gangnam-gu, Seoul, Republic of Korea, 06164.

California Consumer Complaints: In accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at Consumer Information Division, 1625 North Market Blvd., Suite N112 Sacramento, CA 95834, or by telephone at (800) 952-5210.

1. INTRODUCTION

By accessing or using Vividi's Services, you agree to be bound by this Terms of Use Agreement (the "Terms" or "Agreement"), including our Privacy Policy, Cookie Policy, Community Guidelines, and Safety Tips (360° Safety Tips & Safety Tips for Offline Meetings), so it is important that you read this Agreement and these policies and procedures carefully before you create an account.

DISPUTE RESOLUTION: PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 15 BELOW. THESE GOVERN THE MANNER IN WHICH DISPUTES WILL BE ADDRESSED BETWEEN YOU AND VIVIDI.

SECTION 15 REQUIRES WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND VIVIDI SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION, INCLUDING DISPUTES RELATED TO ARBITRABILITY. SECTION 15 ALSO INCLUDES A MANDATORY PRE-ARBITRATION INFORMAL DISPUTE RESOLUTION PROCESS, SMALL CLAIMS COURT ELECTION, CLASS ACTION AND JURY TRIAL WAIVERS, AND ADDITIONAL PROCEDURES FOR MASS ARBITRATION FILINGS THAT AFFECT YOUR RIGHTS. IN ARBITRATION, THERE IS TYPICALLY LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.

We may update these Terms from time to time, so check this page regularly for updates.

Contracting Entities: Welcome to Vividi.

If you live in the European Economic Area, the United Kingdom, or Switzerland, these Terms of Use are between you and: MTCH Technology Services Limited, 10 Earlsfort Terrace Dublin 2, D01 T380 Ireland.
If you live anywhere else, these Terms of Use apply between you and: Hyperconnect LLC, 20F, ASEM Tower, 517, Yeongdong-daero, Gangnam-gu, Seoul, Republic of Korea, 06164.

As used in this Agreement, the terms "us", "we", “our”, "Company" and/or "Vividi" shall refer to MTCH Technology Services Limited or Hyperconnect LLC, as appropriate. Together you and Vividi may be referred to as the "Parties" or separately as "Party".

By accessing or using our Services on vividi.com (the "Website"), the Vividi mobile application (the "App"), or any other platforms or services Vividi may offer (collectively, the "Service" or our "Services"), you agree to, and are bound by this Agreement. This Agreement applies to anyone who accesses or uses our Services, regardless of registration or subscription status.

Your access and use of our Services is also subject to the Privacy Policy, Cookie Policy, Community Guidelines, and Safety Tips (360° Safety Tips & Safety Tips for Offline Meetings), and any terms disclosed and agreed to by you when you purchase additional features or services from Vividi ("Additional Terms Upon Purchase"), which are incorporated into this Agreement by reference. If you do not wish to be bound by this Agreement, do not access or use our Services.

Mandatory Features: We reserve the right to introduce mandatory features to our Services at any time. These features may be designed to enhance the functionality, security, safety or overall user experience of our Services. As these features are mandatory, if you do not wish to engage with these features, you may lose access to your account or be required to terminate your account as set forth in Section 9.

Changes to Terms: These terms may change from time to time. Notice of material changes will be posted on this page with an updated effective date. We may notify you of a change to the Terms via email, in-app notification, or other means; however, you are responsible for regularly checking this page for any changes. To the maximum extent permitted by applicable law, your continued access or use of our Services after the effective date of the Terms constitutes your consent to any changes, and as a result, you will be legally bound by the updated Terms. If you do not accept a change to the Terms, you must stop accessing or using our Services immediately.

Notwithstanding the foregoing, any material changes to the Limitation of Liability in Section 14 and the Dispute Resolution provisions in Section 15, or where otherwise required by law, will require your affirmative acceptance. Further, subject to applicable law, we reserve the right to change the availability of features in our subscription plans in any manner and at any time as we may determine at our sole discretion.

2. ACCOUNT ELIGIBILITY; YOUR RESPONSIBILITIES

Before you create an account on Vividi, make sure you are eligible to use our Services. This Section also details what you can and can't do when using the Services, as well as the rights you grant Vividi.

2a. Eligibility

You are not authorized to create an account or use the Services unless all of the following are true, and by using our Services, you represent and warrant that:

You are an individual (i.e., not any body corporate, partnership or other business entity) at least 18 years old;
You are legally qualified to enter a binding contract with Vividi;
You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country;
You are not on any list of individuals prohibited from conducting business with the United States (for example, the U.S. Treasury Department's list of Specially Designated Nationals or any similar government agency list) nor do you face any other similar prohibition);
You are not prohibited by law from using our Services;
You have not committed, been convicted of, or pled no contest to any crime involving violence, the threat of violence, or sexual misconduct;
You are not required to register as a sex offender with any state, federal or local sex offender registry;
You do not have any other active accounts on our Services; and
You have not previously been removed from our Services or our affiliates' services by us or our affiliates, unless you have our express written permission to create a new account.

If at any time you cease to meet these requirements, all authorization to access our Services or systems is automatically revoked, and you must immediately delete your account, and we retain the right to delete your account and remove your access to our Services without warning in our sole discretion.

2b. Your Responsibilities

You agree to:

Comply with these Terms, and check this page from time to time to ensure you are aware of any changes;
Comply with all applicable laws, including without limitation, privacy laws, intellectual property laws, anti-spam laws, and regulatory requirements;
Use the latest version of the Website and/or App;
Treat other users in a courteous and respectful manner, both on and off our Services;
Be respectful when communicating with any of our customer care representatives or other employees;
Review the Safety Tips (360° Safety Tips & Safety Tips for Offline Meetings);
Review and comply with the Community Guidelines, as updated from time to time;
Maintain a strong password and take reasonable measures to protect the security of your account and login information; and
Present yourself respectfully and authentically by adding at least one photo that shows your face.

2c. Prohibited Conduct

You agree that you will not:

Misrepresent personal biodata information, including but not limited to your identity, age, ethnicity, gender, qualifications or affiliations with a person or entity;
Use the Services in a way that damages the Services or prevents their use by other users;
Use our Services in a way to interfere with, disrupt or negatively affect the platform, the servers, or our Services' networks;
Use our Services for any harmful, illegal, or nefarious purpose, including, but not limited to, using any In-App Items for purposes of money laundering or other financial crimes;
Harass, bully, stalk, intimidate, assault, defame, harm or otherwise or mistreat any person;
Post, display, or share Prohibited Content (see below);
Solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other users or disseminate another person's personal information without his or her permission;
Solicit money or other items of value from another user, whether as a gift, loan, or form of compensation;
Use another user's account or share your account with another person;
Use our Services in relation to fraud, a pyramid scheme, or other similar practice;
Use our Services in relation to any political campaign financing or for the purpose of influencing any election, other than sharing your own personal political opinions;
Violate the terms of the license granted to you by Vividi (see Section 6 below);
Disclose private or proprietary information that you do not have the right to disclose;
Copy, modify, transmit, distribute, or create any derivative works from, any Member Content or Our Content, or any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content or proprietary information accessible through our Services without Vividi's prior written consent;
Express or imply that any statements you make are endorsed by Vividi;
Use any robot, crawler, site search/retrieval application, proxy or other manual or automatic device, method or process to access, retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of our Services or its contents;
Upload viruses or other malicious code or otherwise compromise the security of our Services;
Forge headers or otherwise manipulate identifiers to disguise the origin of any information transmitted to or through our Services;
"Frame" or "mirror" any part of our Services without Vividi's prior written authorization;
Use meta tags or code or other devices containing any reference to Vividi or the platform (or any trademark, trade name, service mark, logo or slogan of Vividi) to direct any person to any other website for any purpose;
Modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of our Services, or cause others to do so;
Use or develop any third-party applications or services that directly interact with our Services or Member Content or information without our written consent, including but not limited to artificial intelligence or machine learning systems;
Use, access, or publish the Vividi application programming interface without our written consent;
Probe, scan or test the vulnerability of our Services or any system or network;
Encourage, promote, or agree to engage in any activity that violates these Terms;
Create a new account after we suspend or terminate your account, unless you receive our express permission; or
Submit a report about a member's behavior or content that is false, misleading, or otherwise manifestly unfounded, or abuse any Vividi reporting or appeals request system made available.

The license granted to you under these Terms and any authorization to access the Services is automatically revoked in the event that you do any of the above.

2d. Prohibited Content

Vividi prohibits displaying or sharing content that:

Could reasonably be deemed to be offensive or to harass, upset, embarrass, or alarm any other person;
Is obscene, pornographic, violent, or otherwise may offend human dignity, or contains nudity;
Is abusive, insulting, threatening, discriminatory or that promotes or encourages racism, sexism, hatred or bigotry;
Is illegal or encourages or facilitates any illegal activity including, without limitation, terrorism, human trafficking, money muling, child abuse and exploitation, or the incitement of violence or hatred;
Encourages or facilitates any activity that may result in harm to the user or another person, including, but not limited to, promotion of self-harm, eating disorders, dangerous challenges, violent extremism, or harmful misinformation;
Is defamatory, libelous, or untrue;
Relates to commercial activities (including, without limitation, sales, competitions, employment or investment opportunities, promotions, and advertising, solicitation for services, sex work, "sugar daddy" or "sugar baby" relationships, links to other websites or premium line telephone numbers);
Involves or facilitates the transmission of "junk mail" or spam;
Contains any spyware, adware, viruses, corrupt files, worm programs or other malicious code designed to interrupt, damage or limit the functionality of or disrupt any software, hardware, telecommunications, networks, servers or other equipment, Trojan horse or any other material designed to damage, interfere with, wrongly intercept or expropriate any data or personal information whether from Vividi or otherwise;
Infringes upon any third party's rights (including, without limitation, intellectual property rights and privacy rights);
Was not written, created or produced by you or was automatically or synthetically- generated, unless expressly authorized by Vividi;
Includes the image or likeness of another person without that person's consent;
Includes an image or likeness of a minor who is unaccompanied by the minor's parent or guardian or not fully clothed or otherwise depicts or implies a minor engaged in sexual activity;
Is inconsistent with the intended use of the Services; or
May harm the reputation of Vividi or its affiliates, meaning the uploading, displaying, or sharing of content on the Vividi platform that is defamatory to Vividi or its affiliates or advocates misuse of the Service or any service provided by Vividi's affiliates.

The uploading, displaying, or sharing of content that violates these Terms ("Prohibited Content") may result in the immediate suspension or termination of your account.

3. CONTENT

It is important that you understand your rights and responsibilities with regard to the content on our Services, including any content you provide, share, or post. You are expressly prohibited from posting inappropriate content.

While using our Services, you may have access to: (i) content that you upload, display, provide, or share while using our Services, even if suggested by our Services ("Your Content"); (ii) content that other users upload, display, provide, or share while using our Services ("Member Content"); and (iii) content that Vividi provides on and through our Services ("Our Content").

From time to time, Vividi may itself use or offer to You certain software-enabled technology utilizing artificial intelligence or machine learning systems ("AI Technology") as part of the Services. You are solely responsible for any content generated by such AI Technology that you create, upload, display, or share. In this Agreement, "content" includes, without limitation, all text, images, video, audio, or other material on our Services, including information on users' profiles and in direct messages between users, and any content generated by AI Technology that you create, upload, or share.

For additional information on how we moderate content, please see our Safety page for more details. For additional information on how recommended profiles are ordered, please see our FAQ on automated decision making.

3a. YOUR CONTENT

You are responsible for Your Content. Don't share anything that you wouldn't want others to see, that would violate this Agreement, or that may expose you or us to legal liability.

You are solely responsible and liable for Your Content, and, therefore, you agree to indemnify, defend, release, and hold us harmless from any claims made in connection with Your Content.

You represent and warrant to us that the information you provide to us or any other user is accurate, including any information submitted through third-party sources (if applicable), and that you will update your account information as necessary to ensure its accuracy. The content included on your individual profile should be relevant to the intended use of our Services. You may not share any Prohibited Content, and your content must further comply with the Community Guidelines.

You may not display any personal contact, banking, or peer-to-peer payment information, whether in relation to you or any other person (for example, names, home addresses or postcodes, telephone numbers, email addresses, URLs, credit/debit card, peer-to-peer payment user name, or other banking details). If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We strongly encourage you to use caution in disclosing any personal information online.

Your individual profile will be visible to other people around the world, so be sure that you are comfortable sharing Your Content before you share. You acknowledge and agree that Your Content may be viewed by other users, and, notwithstanding these Terms, other users may share Your Content with third parties. By sharing Your Content, you represent and warrant to us that you have all necessary rights and licenses to do so and automatically grant us a license to use Your Content as provided under Section 7 below.

Furthermore, your individual profile may be visible on some of our other services in certain circumstances, and thus available for users of such affiliated services to view. For more information on your profile visibility and associated settings, please go to this FAQ.

We may provide tools and features to enhance individual expression through Your Content and Member Content, and we're constantly developing new technologies to improve our Services. Certain tools or features may allow you to generate or enhance content based on Your Content, including with the use of AI Technology. This is still Your Content, and you are responsible for it and its accuracy, as well as your use of it on our Services and any and all decisions made, actions taken, and failures to take action based on Your Content. Be careful in choosing and sharing Your Content.

You understand and agree that we may analyze, access, store, and use Your Content, including messages and other communications, to monitor, develop, personalize, and improve our Services, including through the use of machine learning and other automated technologies, in accordance with applicable law.

You understand and agree that we may monitor or review Your Content, and we have the right to remove, delete, edit, limit, or block or prevent access to any of Your Content at any time at our sole discretion. If Your Content is prohibited under the laws of any jurisdiction where our Services are available, we may remove it even if it is not illegal in your location. Furthermore, you understand and agree that we have no obligation to display or review Your Content.

3b. MEMBER CONTENT

While you will have access to Member Content, it is not yours and you must not copy or use Member Content for any purpose except as contemplated by these Terms.

Other users will also share content on our Services. Member Content belongs to the user who shared such content and is stored on our servers and displayed at the direction of that user.

You should always carefully review and independently verify Member Content for accuracy. Other users may use tools to generate or enhance content based on the Member Content they provide. Member Content may include biased, incorrect, harmful, offensive, or misleading information. Other users are responsible for their Member Content, as well as any and all decisions made, actions taken, and failures to take action based on their use of Member Content. Vividi expressly disclaims any responsibility for such Member Content.

You do not have any rights in relation to Member Content, and, unless expressly authorized by Vividi, you may only use Member Content to the extent that your use is consistent with our Services' purpose of allowing you to communicate with and meet one another. You must not copy the Member Content or use Member Content for any other purpose, whether commercial purposes, to spam, to harass, or to make unlawful threats. We reserve the right to terminate your account if you misuse Member Content. The usage limitations set forth in Section 2 with respect to Prohibited Content apply to your use of Member Content, as well as any other content.

3c. OUR CONTENT

Vividi owns or licenses all other content on our Services.

As between you and Vividi, any other text, content, graphics, user interfaces, trademarks, logos, sounds, artwork, images, and other intellectual property appearing on or incorporated into our Services is owned, controlled or licensed by us and protected by copyright, trademark and other intellectual property law rights. All rights, title, and interest in and to Our Content remains with us at all times. We grant you a limited license to access and use Our Content as provided under Section 6 below, and we reserve all other rights.

4. INAPPROPRIATE CONTENT AND MISCONDUCT; REPORTING

Vividi does not tolerate inappropriate content or behavior on our Services.

We are committed to maintaining a positive and respectful community, and we do not tolerate any inappropriate content or misconduct, whether on or off of the Services (including, but not limited to, on services operated by our affiliates). We encourage you to report any inappropriate Member Content or misconduct by other users. You can report a user directly through the "Report User" link on a user's profile or in the messaging experience. You may also contact Customer Support.

As set forth in our Privacy Policy, we may share data between our affiliates for the safety and security of our users and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates' services (such as, without limitation, Tinder, Hinge, Plenty of Fish, OkCupid, Match, Meetic, BLK, LoveScout24, OurTime, and Pairs; for more details, please see our Safety page), and/or preventing you from creating new accounts. You understand and agree that we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.

Member Content is subject to the terms and conditions of Sections 512(c) and/or 512(d) of the Digital Millennium Copyright Act 1998. To submit a complaint regarding Member Content that may constitute intellectual property infringement, see Section 12 (Digital Millennium Copyright Act) below.

We use a combination of automated tools and human reviewers to enforce our content rules. This includes technology that proactively detects and removes certain types of prohibited material. We also encourage users to report any inappropriate content they encounter. Our systems and processes are generally designed to prioritize the detection and removal of the most serious and harmful violations (e.g., child sexual exploitation material or terrorist content), even if instances of such content are rare. For additional information on how we moderate content, please see our Safety page.

Violations may result in consequences ranging from a warning for a less serious infraction to banning the account for more serious or repeated violations. For example, manifestly illegal and harmful content such as terrorist content or child sexual exploitation material will result in a ban. If you believe Your Content was removed in error, you may submit an appeal. More information is available here.

Manifestly unfounded reports may result in enforcement actions against the reporter. In assessing misuse, we consider factors such as evidence that a report was motivated by bias or hatred (e.g., based on protected characteristics such as race, sexual orientation, or gender identity) or other malicious intent. Repeated submission of manifestly unfounded reports will result in a ban.

5. PRIVACY

Privacy is important to us. We have a separate policy about it that you agree to read.

For information about how Vividi and its affiliates collect, use, and share your personal data, please read our Privacy Policy. By using our Services, you agree that we may use your personal data in accordance with our Privacy Policy.

6. RIGHTS YOU ARE GRANTED BY VIVIDI

Vividi grants you the right to use and enjoy our Services, subject to these Terms.

For as long as you comply with these Terms, Vividi grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable license to access and use our Services for purposes as intended by Vividi and permitted by these Terms and applicable laws. This license and any authorization to access the Service are automatically revoked in the event that you fail to comply with these Terms.

7. RIGHTS YOU GRANT VIVIDI

You own all of the content you provide to Vividi, but you also grant us the right to use Your Content as provided in this Agreement.

By creating an account, you grant to Vividi a worldwide, perpetual, transferable, sub-licensable, royalty-free right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, translate, modify, reformat, incorporate into other works, advertise, distribute and otherwise make available to the general public Your Content, including any information you authorize us to access from other third-party sources (if applicable), in whole or in part, and in any way and in any format or medium currently known or developed in the future.

You further grant to Vividi a worldwide, perpetual, transferable, sub-licensable, royalty-free right and license to (a) collect and use Your Content to the extent necessary to perform its obligations and exercise its rights under the Agreement; and (b) to train, develop, adapt, modify, enhance, or improve the Services and other products or services including through our use of AI Technology. You acknowledge that Vividi's Services may "learn" and improve based on information received and generated (including Your Content) and cannot thereafter "unlearn.".

Vividi's license to Your Content shall be non-exclusive, except that Vividi's license shall be exclusive with respect to derivative works created through use of our Services (including through our use of AI Technology). For example, Vividi would have an exclusive license to screenshots of our Services that include Your Content.

In addition, so that Vividi can prevent the use of Your Content outside of our Services, you authorize Vividi to act on your behalf with respect to infringing uses of Your Content taken from our Services by other users or third parties. This expressly includes the authority, but not the obligation, to send notices pursuant to 17 U.S.C. § 512(c)(3) (i.e., DMCA Takedown Notices) on your behalf if Your Content is taken and used by third parties outside of our Services. Vividi is not obligated to take any action with regard to use of Your Content by other users or third parties.

Vividi's license to Your Content is subject to your rights under applicable law (for example, laws regarding personal data protection to the extent the content contains personal information as defined by those laws). In consideration for Vividi allowing you to use our Services, you agree that we, our affiliates, and our third-party partners may place advertising on our Services. By submitting suggestions or feedback to Vividi regarding our Services, you agree that Vividi may use and share such feedback for any purpose without compensating you, and you waive all rights in or to such suggestions or feedback.

You agree that Vividi may access, preserve, and disclose your account information, including Your Content, if required to do so by law or upon a good faith belief that such access, preservation, or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce these Terms; (iii) respond to claims that any content violates the rights of third parties; (iv) respond to your requests for customer service; (v) protect the rights, property or personal safety of the Company or any other person, (vi) investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; or (vii) comply with the data rights requests of other users .

8. PURCHASES AND AUTOMATICALLY RENEWING SUBSCRIPTIONS

You will have the opportunity to purchase features and services from Vividi. If you purchase a subscription, it will automatically renew - and you will be charged - until you cancel.

Vividi may offer features and services for purchase through the Apple App Store / iTunes, Google Play Store, or other external services authorized by Vividi (each, an "External Service," and any purchases made thereon, an "External Service Purchase"). Vividi may also offer features and services for purchase via credit card or other payment processors on the Website or inside the App ("Internal Purchases").

If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase, as further described below. If you cancel your subscription, you will continue to have access to your subscription benefits until the end of your subscription period, at which point it will expire. Because our Services may be utilized without a subscription, canceling your subscription does not remove your profile from our Services. If you wish to fully terminate your account, you must terminate your account as set forth in Section 9.

Vividi operates a global business, and our pricing varies based on a number of factors. We frequently offer promotional rates that may vary based on region, length of subscription, bundle size, past purchases, account activity and more. We also regularly test new features and payment options. In the event of a price change or change in subscription offering/features for a renewing subscription, we will endeavor to notify you in advance of the change by sending an email and/or other communication message (e.g. in-app message, or to the contact information you have registered for your account). If you do not wish to accept a price change, you may cancel your subscription in accordance with the instructions included in that communication and below. If you do not timely cancel your subscription, your subscription will be renewed at the full price in effect at the time of renewal without any additional action by you, and you authorize us to charge your payment method for these amounts.

To the extent permissible by law, we reserve the right, including without prior notice, to limit the available quantity of or discontinue making available any feature, service or other offering; to impose conditions on the honoring of any coupon, discount, offer or other promotion; to bar any user from making any transaction; and to refuse to provide any user with any feature, service or other offering .

8a. EXTERNAL SERVICE PURCHASES AND SUBSCRIPTIONS

External Service Purchases, including subscriptions, may be processed through the External Service (such as the Apple App Store or Google Play Store), in which case those purchases must be managed through your External Service Account. Subscriptions automatically renew until you cancel.

When making a purchase on the Service, you may have the option to pay through an External Service, such as with your Apple ID or Google Play account ("your External Service Account"), and your External Service Account will be charged for the purchase in accordance with the terms disclosed to you at the time of purchase and the general terms applicable to your External Service Account. Some External Services may charge you sales tax, depending on where you live, which may change from time to time.

If your External Service Purchase includes an automatically renewing subscription, your External Service Account will continue to be periodically charged for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, the subscription will automatically continue for the price and time period you agreed to when subscribing. If you received a discounted promotional offer, your price may go up per the terms of that offer following the initial subscription period for any subsequent renewal period.

To cancel a subscription: If you do not want your subscription to renew automatically, or if you want to change or terminate your subscription, you must log in to your External Service Account and follow instructions to manage or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the App from your device.

Apple ID: If you subscribed using your Apple ID, cancellation and management of that subscription is handled by Apple, not Vividi. To cancel a purchase made with your Apple ID, go to Settings within your device, click on your Apple Account, and look into the purchase history of the app, locate the relevant transaction and then request cancellation (e.g. via “Report a Problem”). You can also request assistance at Apple Support.
Google Play: If you subscribed on Google Play, cancellation is handled by Google. To cancel a purchase made through Google Play, launch the Google Play app on your mobile device, click on your account and navigate to subscriptions, then find your Vividi subscription and follow the instructions to cancel. You can also request assistance at Google Play.

If you cancel a subscription, you may continue to use the canceled subscription until the end of your then-current subscription term. The subscription will not be renewed when your then-current term expires.

If you initiate a chargeback or otherwise reverse a payment made with your External Service Account, Vividi may terminate your account immediately in its sole discretion, on the basis that you have determined that you do not want a Vividi subscription. In the event that your chargeback or other payment reversal is overturned, please contact Customer Care. Vividi will retain all funds charged to your External Service Account until you cancel your subscription through your External Service Account. Certain users may be entitled to request a refund. See Section 8d below for more information.

8b. INTERNAL PURCHASES AND SUBSCRIPTIONS

Internal Purchases, including subscriptions, are processed using the Payment Method you provide on the Website or App. In instances where External Service platforms are unavailable, users are encouraged to utilize the Website for all Internal Purchases to ensure uninterrupted access to premium features. Subscriptions automatically renew until you cancel.

If you make an Internal Purchase, you agree to pay the prices displayed to you for the Services you've selected as well as any sales or similar taxes that may be imposed on your payments (and as may change from time to time), and you authorize Vividi to charge the payment method you provide (your "Payment Method"). Vividi may correct any billing errors or mistakes even if we have already requested or received payment.

If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, Vividi may terminate your account immediately in its sole discretion, on the basis that you have determined that you do not want a Vividi subscription. In the event that your chargeback or other payment reversal is overturned, please contact Customer Care.

If your Internal Purchase includes an automatically renewing subscription, your Payment Method will continue to be periodically charged for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for the price and time period you agreed to when subscribing, until you cancel. If you received a discounted promotional offer, your price may go up per the terms of that offer following the initial subscription period for any subsequent renewal period.

To cancel a subscription, log in to the Website or App and go to the Account section and follow the instructions to cancel. If you cancel a subscription, you may continue to use the cancelled service until the end of your then-current subscription term. The subscription will not be renewed when your then-current term expires.

You may edit your Payment Method information by using the Settings tool. If a payment is not successfully processed, due to expiration, insufficient funds, or otherwise, you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates. In addition, only insofar applicable to markets where credit card payments are offered: you authorize us to obtain updated or replacement expiration dates and card numbers for your credit or debit card as provided by your credit or debit card issuer. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer, or other provider of your chosen Payment Method.

If you reside outside of the Republic of Korea, you agree that your payment to Vividi may be made through MTCH Technology Services Limited. Certain users may be entitled to request a refund. See Section 8d below for more information.

8c. IN-APP ITEMS

Gems and In-App items are non-refundable and subject to certain conditions.

From time to time, you may have the opportunity to purchase a limited, personal, non-transferable, non-sublicensable, revocable license to use or access special limited-use features or additional services including but not limited to credits redeemable on in-app items, such as Gender Filter, Country Filter, In-App Gifts, or certain AI Technology features ("In-App Item(s)") from Vividi. You may only purchase In-App Items from us or our authorized partners through our Services.

In-App Items represent a limited license right governed by this Agreement, and, except as otherwise prohibited by applicable law, no title or ownership in or to In-App Items is being transferred or assigned to you. This Agreement should not be construed as a sale of any rights in In-App Items. Any In-App Item balance shown in your account does not constitute a real-world balance or reflect any stored value, but instead constitutes a measurement of the extent of your license. Unless otherwise prescribed under applicable laws, Gems will expire five (5) years after the date of purchase. However, Gems acquired through methods other than a purchase (e.g. free Gems gifted to a user by Vividi) shall be subject to expiry and usage conditions as solely determined by Vividi. In-App Items do not incur fees for non-use; however, the license granted to you in In-App Items will terminate in accordance with the terms of this Agreement, on the earlier of when Vividi ceases providing our Services, or your account is otherwise closed or terminated.

Vividi, in its sole discretion, reserves the right to charge fees for the right to access or use In-App Items and/or may distribute In-App Items with or without charge. Vividi may manage, regulate, control, modify, or eliminate In-App Items at any time, including taking actions that may impact the perceived value or purchase price, if applicable, of any In-App Items. Vividi shall have no liability to you or any third party in the event that Vividi exercises any such rights. The transfer of In-App Items is prohibited, and you shall not sell, redeem, or otherwise transfer In-App Items to any person or entity. In-App Items may only be redeemed through our Services.

ALL PURCHASES AND REDEMPTIONS OF IN-APP ITEMS MADE THROUGH OUR SERVICES ARE FINAL AND NON-REFUNDABLE, YOU ACKNOWLEDGE THAT VIVIDI IS NOT REQUIRED TO PROVIDE A REFUND FOR IN-APP ITEMS FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR ANY UNUSED IN-APP ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY (SUCH AS THROUGH AN ACCOUNT BAN).

8d. REFUNDS

Generally, all purchases are nonrefundable. Special terms for refunds apply in the EU, EEA, UK, Switzerland, Korea, and Israel. Special terms for refunds also apply in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin.

Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used or unused subscription periods or In-App Items, except if the laws applicable in your jurisdiction provide for refunds.

For subscribers residing in the EU, EEA, UK, and Switzerland: In accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins. Please note that this 14-day period commences when the subscription starts .
For subscribers residing in Germany: You may terminate your subscription after it has renewed with a notice period of one month. Your right to terminate for cause remains unaffected .
For subscribers and purchasers of In-App Items residing in the Republic of Korea: In accordance with local law, you are entitled to a full refund of your subscription and/or unused In-App Items during the 7 days following the purchase; provided that if the subscription period commenced or you have already used any In-App Items, the costs for such used In-App Items or subscription period may be deducted from the amount that is refunded to you. Please note that this 7-day period commences upon the purchase .
For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin and Israel:
- Your Right to Cancel: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed.
- In the event that you die before the end of your subscription period, your estate shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your death.
- In the event that you become disabled (such that you are unable to use our Services) before the end of your subscription period, you shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your disability by providing the Company notice in the same manner as you request a refund as described below.
- Purchases of In-App Items are FINAL AND NON-REFUNDABLE.

How to Request a Refund: If any of the above apply to you and you subscribed through an Apple App Store purchase, your refund requests must still be handled by Apple, not Vividi. To request a refund for such purchases, please contact your External Service directly; for example using your Apple device, go to Settings within your device, click on your Apple Account, and look into the purchase history of the app, locate the relevant transaction and then request a refund (e.g. via “Report a Problem”). You can also request a refund at Apple Support.

For all purchases made on the Website (referred to herein as Internal Purchases), please contact Vividi Customer Service with your order number (see your confirmation email) by mailing or delivering a signed and dated notice which states that you, the buyer, are canceling this Agreement, or words of similar effect. Please also include the email address or telephone number associated with your account along with your order number. This notice shall be sent to: Vividi, Attn: Vividi Customer Experience Dept. - Cancellations, 20F, ASEM Tower, 517, Yeongdong-daero, Gangnam-gu, Seoul, Republic of Korea, 06164.

9. ACCOUNT TERMINATION

If you no longer wish to use our Services, or if we terminate your account for any reason, here's what you need to know.

You can delete your account at any time by logging into the Website or App, going to "Settings", clicking "Delete Account", and following the instructions to complete the deletion process. However, you will need to cancel or manage any External Service Purchases through your External Service Account (e.g., Apple App Store / iTunes, Google Play Store) to avoid additional billing.

Vividi also reserves the right, in our sole discretion, to review and, if appropriate, suspend, terminate, or ban your account without a refund if Vividi believes that you have violated these Terms, misused our Services, or behaved in a way that Vividi regards as inappropriate or unlawful, on or off our Services, in our sole discretion. We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice, including, but not limited to, preventing you from accessing the Services. Vividi may also restrict or disable access to certain features or Services due to platform availability, eligibility requirements, or other safety- or service-related considerations, or for operational reasons, Vividi may require users to update the App through an external service/platform; any resulting inability to use purchased subscriptions or In-App Items shall not be considered a breach of this Agreement or a fault of Vividi.

Consistent with applicable law, you understand and agree that Vividi may not share information with you regarding your account termination if doing so would potentially impair the safety or privacy of other users. If your account is terminated by you or by Vividi for any reason, these Terms continue and remain enforceable between you and Vividi, and you will not be entitled to any refund for purchases made. Your information will be maintained and deleted in accordance with our Privacy Policy.

10. NO CRIMINAL BACKGROUND OR IDENTITY VERIFICATION CHECKS

Vividi does not conduct criminal background or identity verification checks on its users. Though Vividi strives to encourage a respectful user experience, it is not responsible for the conduct of any user on or off the Service. Use your best judgment when interacting with others and review our Safety Tips (360° Safety Tips & Safety Tips for Offline Meetings).

YOU UNDERSTAND THAT VIVIDI DOES NOT CONDUCT CRIMINAL BACKGROUND OR IDENTITY VERIFICATION CHECKS ON ITS USERS OR OTHERWISE INQUIRE INTO THE BACKGROUND OF ITS USERS. VIVIDI MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT, IDENTITY, HEALTH, PHYSICAL CONDITION, INTENTIONS, LEGITIMACY, OR VERACITY OF USERS. VIVIDI RESERVES THE RIGHT TO CONDUCT - AND YOU AUTHORIZE VIVIDI TO CONDUCT ANY CRIMINAL BACKGROUND CHECK OR OTHER SCREENINGS (SUCH AS SEX OFFENDER REGISTER SEARCHES) AT ANY TIME USING AVAILABLE PUBLIC RECORDS, AND YOU AGREE THAT ANY INFORMATION YOU PROVIDE MAY BE USED FOR THAT PURPOSE. IF THE COMPANY DECIDES TO CONDUCT ANY SCREENING THROUGH A CONSUMER REPORTING AGENCY, YOU HEREBY AUTHORIZE THE COMPANY TO OBTAIN AND USE A CONSUMER REPORT ABOUT YOU TO DETERMINE YOUR ELIGIBILITY UNDER THESE TERMS .

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. WE CANNOT, AND SEX OFFENDER SCREENINGS AND OTHER TOOLS DO NOT, GUARANTEE YOUR SAFETY AND ARE NOT A SUBSTITUTE FOR FOLLOWING THE SAFETY TIPS (360° SAFETY TIPS & SAFETY TIPS FOR OFFLINE MEETINGS) AND OTHER SENSIBLE SAFETY PRECAUTIONS. ALWAYS USE YOUR BEST JUDGMENT AND TAKE APPROPRIATE SAFETY PRECAUTIONS WHEN COMMUNICATING WITH OR MEETING NEW PEOPLE. COMMUNICATIONS RECEIVED THROUGH THE SERVICE, INCLUDING AUTOMATIC NOTIFICATIONS SENT BY VIVIDI, MAY RESULT FROM USERS ENGAGING WITH THE SERVICE FOR IMPROPER PURPOSES, INCLUDING FRAUD, ABUSE, HARASSMENT, OR OTHER SUCH IMPROPER BEHAVIOR .

Though Vividi strives to encourage a respectful user experience, it is not responsible for the conduct of any user on or off the Service. You agree to use caution in all interactions with other users, particularly if you decide to communicate off the Service or meet in person.

11. DISCLAIMER

Vividi's Services are provided "as is" and we do not make, and cannot make, any representations about the content or features of our Services or Member Content.

VIVIDI PROVIDES OUR SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, GRANTS NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO OUR SERVICES (INCLUDING ALL CONTENT CONTAINED THEREIN), INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. VIVIDI DOES NOT REPRESENT OR WARRANT THAT (A) OUR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE, (B) ANY DEFECTS OR ERRORS IN OUR SERVICES WILL BE DISCOVERED OR CORRECTED, OR (C) THAT ANY CONTENT OR INFORMATION YOU OBTAIN ON OR THROUGH OUR SERVICES WILL BE ACCURATE, COMPLETE, CURRENT OR APPROPRIATE FOR YOUR PURPOSES. FURTHERMORE, VIVIDI MAKES NO GUARANTEES AS TO THE NUMBER OF ACTIVE USERS AT ANY TIME; USERS' ABILITY OR DESIRE TO COMMUNICATE WITH OR MEET YOU, OR THE ULTIMATE COMPATIBILITY WITH OR CONDUCT BY USERS YOU MEET THROUGH THE SERVICES .

VIVIDI ASSUMES NO RESPONSIBILITY FOR ANY CONTENT THAT YOU OR ANOTHER USER OR THIRD PARTY POSTS, SENDS, RECEIVES, AND/OR ACTS ON THROUGH OUR SERVICES, NOR DOES VIVIDI ASSUME ANY RESPONSIBILITY FOR THE IDENTITY, INTENTIONS, LEGITIMACY, CONDUCT, OR VERACITY OF ANY USERS WITH WHOM YOU MAY COMMUNICATE WITH THROUGH VIVIDI ON OR OFF THE SERVICE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK.

VIVIDI IS NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, COMPUTER SOFTWARE, OR OTHER EQUIPMENT OR TECHNOLOGY INCLUDING, BUT WITHOUT LIMITATION, DAMAGE FROM ANY SECURITY BREACH OR FROM ANY VIRUS, BUGS, TAMPERING, HACKING, FRAUD, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE, OR ANY OTHER TECHNICAL OR OTHER DISRUPTION OR MALFUNCTION.

12. DIGITAL MILLENNIUM COPYRIGHT ACT

We take copyright infringement very seriously. We ask you to help us to ensure we address it promptly and effectively.

Vividi has adopted the following policy towards copyright infringement in accordance with the Digital Millennium Copyright Act (the "DMCA"). If you believe any Member Content or Our Content infringes upon your intellectual property rights, please submit a notification alleging such infringement ("DMCA Takedown Notice") including the following:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works;
Identification of the material claimed to be infringing or to be the subject of infringing activity and that is to be removed or access disabled and information reasonably sufficient to permit the service provider to locate the material;
Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that, under penalty of perjury, the information in the notification is accurate and you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

Any DMCA Takedown Notices should be sent to our head office at copyright@match.com, by phone to 214-576-3272 or via mail to the following address: Copyright Compliance Department c/o Legal (Vividi), 8750 N. Central Expressway, Dallas, Texas 75231. Vividi will terminate the accounts of repeat infringers.

13. ADS AND THIRD-PARTY CONTENT

You may see ads and third-party promotions on our Services. Vividi does not endorse and isn't responsible for your interactions with those products or services.

Our Services may contain advertisements and promotions offered by third parties and links to other websites or resources. In addition, our Services may allow you to watch an advertisement in exchange for In-App Items; Vividi does not guarantee that you will always be eligible to watch such advertisements, or that any such advertisements will be available. Vividi may also provide non-commercial links or references to third parties within its content. Vividi is not responsible for the availability (or lack of availability) of any external websites or resources or their content. Furthermore, Vividi is not responsible for, and does not endorse, any products or services that may be offered by third-party websites or resources. If you choose to interact with the third parties made available through our Services, such party's terms will govern their relationship with you. Vividi is not responsible or liable for such third parties' terms or actions.

14. LIMITATION OF LIABILITY

Vividi's liability is limited to the maximum extent allowed by applicable law.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VIVIDI, ITS AFFILIATES, EMPLOYEES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, FIXED, OR ENHANCED DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES, (II) THE CONDUCT OR CONTENT OF ANY USERS (INCLUDING BUT NOT LIMITED TO CONTENT DEFINED ABOVE AS 'MEMBER CONTENT' OR 'YOUR CONTENT') OR THIRD PARTIES ON OR THROUGH ANY OF OUR AFFILIATES' SERVICES OR IN CONNECTION WITH THE SERVICES; OR (III) ANY UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT, EVEN IF VIVIDI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES .

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VIVIDI'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF (A) $100 USD OR (B) THE AMOUNT PAID, IF ANY, BY YOU TO VIVIDI FOR THE SERVICES DURING THE TWENTY-FOUR (24) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE THAT YOU FIRST FILE A LAWSUIT, ARBITRATION OR ANY OTHER LEGAL PROCEEDING AGAINST VIVIDI, WHETHER STATUTORY, IN LAW OR IN EQUITY, IN ANY TRIBUNAL.

THE DAMAGES LIMITATION SET FORTH IN THE IMMEDIATELY PRECEDING SENTENCE APPLIES (i) REGARDLESS OF THE GROUND UPON WHICH LIABILITY IS BASED (WHETHER DEFAULT, CONTRACT, TORT, STATUTE, OR OTHERWISE), (ii) IRRESPECTIVE OF THE TYPE OF BREACH OF RIGHTS, PRIVILEGES, OR OBLIGATIONS, AND (iii) WITH RESPECT TO ALL EVENTS, THE SERVICE, AND THIS AGREEMENT .

THE LIMITATION OF LIABILITY PROVISIONS SET FORTH IN THIS SECTION 14 SHALL APPLY EVEN IF YOUR REMEDIES UNDER THIS AGREEMENT FAIL WITH RESPECT TO THEIR ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.

15. DISPUTE RESOLUTION

In the unlikely event that we have a legal dispute, here is how the Parties agree to proceed, except where prohibited by applicable law.

15a. INFORMAL DISPUTE RESOLUTION PROCESS

If you are dissatisfied with our Services for any reason, please contact Vividi Customer Service first so we can try to resolve your concerns without the need of outside assistance. If you choose to pursue a dispute, claim or controversy against Vividi, these terms will apply. For purposes of this Dispute Resolution Process and Arbitration Procedures set forth in Section 15, "Vividi" shall include our affiliates, employees, licensors, and service providers.

Vividi values its relationship with you and appreciates the mutual benefit realized from informally resolving Disputes. "Dispute" is any dispute, claim, or controversy between you and Vividi that arises from or relates in any way to this Agreement (including any alleged breach of this Agreement), the Service, or our relationship with you. "Dispute" as used in this Agreement shall have the broadest possible meaning and include claims that arose before the existence of this or any prior Agreement, claims that arise during the term of this Agreement, and claims that arise after the termination of this Agreement (unless this Agreement is superseded by a subsequent Agreement entered into by you and Vividi).

If you have a Dispute with Vividi ("Your Dispute"), before formally pursuing Your Dispute in arbitration or small claims court, you agree to first send a detailed notice ("Notice") to CT Corporation, c/o Vividi, 1209 Orange Street, City of Wilmington, County of New Castle, Delaware 19801, USA. If Vividi has a Dispute with you ("Vividi's Dispute"), Vividi agrees to first send a Notice to you at your most recent email address on file with us, or if no email address is on file, other contact information associated with your account.

Your Notice must contain all of the following information: (1) your full name; (2) information that enables Vividi to identify your account, including a picture or screenshot of your profile, your address, mobile phone number, email address, and date of birth you used to register your account if any; and (3) a detailed description of your Dispute, including the nature and factual basis of your claim(s) and the relief you are seeking with a corresponding calculation of your alleged damages (if any) . You must personally sign this Notice for it to be effective. Vividi's Dispute Notice must likewise set forth a detailed description of Vividi's Dispute, which shall include the nature and factual basis of its claim(s) and the relief it is seeking, with a corresponding calculation of our damages (if any).

You and Vividi agree to then negotiate in good faith in an effort to resolve the Dispute. As part of these good faith negotiations, Vividi may request a telephone conference with you to discuss Your Dispute, and you agree to personally participate, with your attorney if you're represented by counsel. Likewise, you may request a telephone conference to discuss Vividi's Dispute with you, and Vividi agrees to have one representative participate. (For the avoidance of doubt, if you submit a Notice relating to Vividi's termination of your account, as set forth in Section 4 above, such Dispute is not Vividi's Dispute with you.) This informal process should lead to a resolution of the Dispute.

However, if the Dispute is not resolved within 60 days after receipt of a fully completed Notice and the Parties have not otherwise mutually agreed to an extension of this informal dispute resolution time period, you or Vividi may initiate an arbitration (subject to a Party's right to elect small claims court as provided below). Completion of this informal dispute resolution is a condition precedent to filing any demand for arbitration or small claims court action (except to the extent a court finds the “Ending Forced Arbitration of Sexual Assault and Harassment Act” applies). Failure to do so is a breach of this Agreement. The statute of limitations and any filing fee deadlines will be tolled while you and Vividi engage in this informal dispute resolution process. Unless prohibited by applicable law, the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms and conditions of this informal dispute resolution process were fully satisfied. A court of competent jurisdiction shall have authority to enforce this provision and to enjoin any arbitration proceeding or small claims court action accordingly.

All offers, promises, conduct, and statements made in the course of the informal dispute resolution process by any party, its agents, employees, and attorneys are confidential and not admissible for any purpose in any subsequent proceeding (except to the extent required to certify in writing that the Party met the requirements of this informal dispute resolution process before commencing a NAM arbitration), provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable.

15b. INDIVIDUAL RELIEF: CLASS ACTION WAIVER AND JURY TRIAL WAIVER

TO THE FULLEST EXTENT ALLOWABLE BY LAW, YOU AND VIVIDI EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO LITIGATE DISPUTES IN COURT IN FAVOR OF INDIVIDUAL ARBITRATION (EXCEPT TO THE EXTENT A COURT FINDS THE "ENDING FORCED ARBITRATION OF SEXUAL ASSAULT AND SEXUAL HARRASSMENT ACT" APPLIES). YOU AND VIVIDI EACH WAIVE THE RIGHT TO FILE OR PARTICIPATE IN A CLASS ACTION AGAINST THE OTHER OR OTHERWISE TO SEEK RELIEF ON A CLASS BASIS, INCLUDING ANY CURRENTLY PENDING ACTIONS AGAINST VIVIDI. TO THE FULLEST EXTENT ALLOWABLE BY LAW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, CONSOLIDATED, OR PRIVATE ATTORNEY GENERAL BASIS.

THE ARBITRATOR CAN AWARD THE SAME RELIEF AVAILABLE IN COURT PROVIDED THAT THE ARBITRATOR MAY ONLY AWARD FINAL RELIEF (INCLUDING INJUNCTIVE OR DECLARATORY RELIEF) IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE FINAL RELIEF WARRANTED BY THAT INDIVIDUAL PARTY'S CLAIM. THE ARBITRATOR MAY NOT AWARD FINAL RELIEF FOR, AGAINST, OR ON BEHALF OF ANYONE WHO IS NOT A PARTY TO THE ARBITRATION ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL BASIS.

IF A COURT DETERMINES THAT ANY OF THESE PROHIBITIONS IN THIS PARAGRAPH ARE UNENFORCEABLE AS TO A PARTICULAR CLAIM OR REQUEST FOR RELIEF (SUCH AS A REQUEST FOR PUBLIC INJUNCTIVE RELIEF), AND ALL APPEALS OF THAT DECISION ARE AFFIRMED AND SUCH DECISION BECOMES FINAL, THEN YOU AND VIVIDI AGREE THAT THAT PARTICULAR CLAIM OR REQUEST FOR RELIEF SHALL PROCEED IN COURT BUT SHALL BE STAYED PENDING INDIVIDUAL ARBITRATION OF THE REMAINING CLAIMS FOR RELIEF THAT YOU HAVE BROUGHT. IF THIS SPECIFIC PARAGRAPH IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION PROVISION (EXCEPT FOR THE JURY TRIAL WAIVER AND THE INFORMAL DISPUTE RESOLUTION PROCESS) SHALL BE NULL AND VOID. THIS PARAGRAPH IS AN ESSENTIAL PART OF THIS ARBITRATION AGREEMENT.

15c. DISPUTE RESOLUTION THROUGH ARBITRATION OR SMALL CLAIMS COURT

Any Dispute (that is not resolved informally by Vividi Customer Service or the informal dispute resolution process as provided under subsection 15a above) shall be exclusively resolved through BINDING INDIVIDUAL ARBITRATION except for the following types of Disputes:

Disputes that are within the jurisdiction of a small claims court: Either you or Vividi may elect to have an individual claim heard in small claims court. If the request to proceed in small claims court is made after an arbitration has been initiated but before an arbitrator has been appointed, but before an arbitrator has been appointed, such arbitration shall be administratively closed by the arbitration provider (e.g., NAM). No determinations made by a small claims court shall have preclusive effect in any proceeding involving Vividi and anyone other than you. In the event the small claims court specifically determines that it is without jurisdiction to hear the Dispute, you and Vividi shall arbitrate the Dispute under the terms of this Agreement. In the event the small claims court retains jurisdiction over certain claims, those claims will proceed in small claims court first. If there are additional claims not within the small claims court's jurisdiction, you and Vividi shall arbitrate the remaining claims of the Dispute under the terms of this Agreement.
Disputes about whether a Dispute is within the jurisdiction of small claims court: Any controversy regarding the small claims court's jurisdiction shall be exclusively determined by such small claims court. If the small claims court is unable or unwilling to resolve such controversy, disagreements about whether a Dispute is within the jurisdiction of a small claims court may otherwise be resolved in a court of competent jurisdiction. If you or Vividi challenges the small claims court election in your Dispute, and a court of competent jurisdiction determines that the small claims court election is unenforceable, then such election shall be severed from this Agreement as to your Dispute. However, such court determination shall not be considered or deemed binding or have preclusive effect with respect to any proceeding involving Vividi and anyone other than you.
To the extent your claims are covered by the “Ending Forced Arbitration of Sexual Assault and Sexual Harrassment Act”: If a court finds the EFAA covers your claim(s), that claim can be brought in accordance with Section 17.
Disputes in certain jurisdictions: Any Subsection in this Dispute Resolution Section that is prohibited by law shall not apply to the users residing in that jurisdiction, including Subsections 15b, 15c, 15d, and 15e, which shall not apply to users residing within the EU, EEA, UK, or Switzerland. The online dispute settlement platform of the European Commission is available under https://consumer-redress.ec.europa.eu/index_en. Vividi does not take part in dispute settlement procedures in front of a consumer arbitration for users residing in the EU, EEA, UK, or Switzerland.

All other issues (except as otherwise provided herein) are exclusively for the Arbitrator to decide, including but not limited to scope and enforceability of this Dispute Resolution Section, such as questions of arbitrability, any request to proceed in small claims court that is made after an arbitrator has been appointed, and any dispute as to whether either Party is in breach or default of the Dispute Resolution Section or has explicitly or implicitly waived the right to arbitrate.

Any court proceeding to enforce this Dispute Resolution Section 15, including any proceeding to confirm, modify, or vacate an arbitration award, must be commenced in accordance with Section 17. In the event Dispute Resolution Section 15 is for any reason held to be unenforceable, any litigation against Vividi (except for small claims court actions) may be commenced only in the federal or state courts located in Dallas County, Texas. You hereby irrevocably consent to those courts' exercise of personal jurisdiction over you for such purposes and waive any claim that such courts constitute an inconvenient forum.

15d. INDIVIDUAL ARBITRATION AND MASS ARBITRATION PROTOCOLS

This subsection 15d applies to Disputes that are submitted to NAM for arbitration after fully completing the informal dispute resolution process described in subsection 15a above and when no small claims court election is made by you or Vividi. Any arbitration between you and Vividi shall be administered by NAM in accordance with NAM's operative Comprehensive Dispute Resolution Rules and Procedures (the "NAM Rules") in effect at the time any demand for arbitration is filed with NAM, as modified by this Dispute Resolution Section 15. For a copy of the NAM Rules, please visit Rules, Fees & Forms - National Arbitration and Mediation or contact NAM at NAM’s National Processing Center at 990 Stewart Avenue, 1st Floor, Garden City, NY 11530 or at email address at commercial@namadr.com. If NAM is unable or unwilling to perform its duties under this Agreement, the Parties shall mutually agree on an alternative administrator that will replace NAM and assume NAM's role consistent with this Agreement and this Agreement will govern to the extent it conflicts with the arbitration provider's rules. If the Parties are unable to agree, they will petition a court of competent jurisdiction to appoint an arbitration provider who will assume NAM's duties under this Agreement. This Agreement will govern to the extent it conflicts with any arbitration provider's rules.

The Parties agree that the following procedures will apply to any Arbitrations initiated under this Dispute Resolution Section (subject to either Party's small claims court election as described above):

Commencing an Arbitration: To initiate an arbitration, you or Vividi shall send to NAM a demand for arbitration ("Demand for Arbitration") that describes the claim(s) and request for relief in detail, consistent with the requirements in this Agreement and the NAM Rules. If you send a Demand for Arbitration, you shall also send it to Vividi at CT Corporation, c/o Vividi, 1209 Orange Street, City of Wilmington, County of New Castle, Delaware 19801, USA, within 7 days of delivery of the Demand for Arbitration to NAM. If Vividi sends a Demand for Arbitration, we will also send it to your mailing address on file with us within the same 7-day period. If your mailing address is unavailable, we will send it to your email address on file, or if no email address is on file, other contact information associated with your account. The arbitration provider shall not accept or administer any demand for arbitration and shall administratively close any such demand for arbitration that fails to certify in writing that the Party meets the requirements of Dispute Resolution Section 15 or if either Party elects small claims court as set forth above.
Fees: The payment of NAM fees shall be governed by the NAM Rules, except to the extent that the case is a part of a Mass Filing (as defined below) or the NAM fees and costs (including Arbitrator fees) paid by either Party are reallocated upon order of the Arbitrator following a determination that (a) either Party breached Section 15 of this Agreement, (b) such reallocation is called for under this Agreement, or (c) reallocation is otherwise permitted under applicable law. Upon a showing to Vividi of your financial hardship we will consider a good faith request made by you to pay your portion of the applicable consumer portion of the filing fee. Vividi is committed to ensuring that arbitration costs to consumers do not serve as a barrier to the adjudication of disputes. If Vividi initiates an arbitration against you, we shall pay all NAM fees.
The Arbitrator: The arbitration shall be conducted by a single, neutral arbitrator (the "Claim Arbitrator"), as assisted by any Procedural Arbitrator appointed under the NAM Rules. (The term "Arbitrator" applies to both the Claim Arbitrator and the Procedural Arbitrator) . If a hearing is elected by either Party, the Arbitrator shall be in or close to the location in which you reside. The Arbitrator is bound by and shall adhere to this Agreement. In the event NAM Rules conflict with this Agreement, the terms of this Agreement shall control. If the Arbitrator determines that strict application of any term of Section 15 of this Agreement (except for the small claims election, which shall be determined by the small claims court) would result in a fundamentally unfair arbitration (the "Unfair Term"), then the Arbitrator shall have authority to modify the Unfair Term to the extent necessary to ensure a fundamentally fair arbitration that is consistent with the Terms of Use (the "Modified Term"). In determining the substance of a Modified Term, the Arbitrator shall select a term that comes closest to expressing the intention of the Unfair Term.
Arbitrator Selection: To select an arbitrator, NAM shall forward to the parties identical lists containing 5 potential arbitrators. After receipt of the list, each party may strike up to 2 names from the list. The parties shall number the remaining names on the list in the order of their preference and return the list to the NAM administrator within 15 days of service of the document.
Dispositive Motions: The Parties agree that the Claim Arbitrator shall have the authority to consider dispositive motions without an oral evidentiary hearing. Dispositive motions may be requested under the following circumstances: (a) within 30 days after the Claim Arbitrator's appointment, a Party may request to file a dispositive motion based upon the pleadings; and (b) no later than 30 days prior to the evidentiary hearing, a Party may request to file a dispositive motion for summary judgment based upon the Parties' pleadings and the evidence submitted.
Discovery: Each Party may (a) serve up to five requests for relevant, non-privileged documents from the other Party; and (b) request that the other Party provide verified responses to no more than 5 relevant interrogatories (including subparts). Unless both Parties agree otherwise, no other forms of discovery (including depositions) may be utilized. Any such discovery requests must be served on the other Party within 21 days after the Claim Arbitrator's appointment. The responding Party shall provide the requesting Party with all responsive, non-privileged documents, responses signed by the Party themselves to the requested interrogatories, and/or any objections to the requests within 30 days after receipt of the requests, or, in the event of an objection to any discovery request, 30 days after the Claim Arbitrator resolves the dispute. In the event either Party requests that the Claim Arbitrator consider a dispositive motion on the pleadings, such written discovery response deadlines shall be extended until 30 days following the Claim Arbitrator's final decision on such dispositive motion. If after meeting and conferring the Parties cannot agree on a dispute about discovery or a request for extension, that matter shall be submitted promptly to the Claim Arbitrator for resolution. In ruling on any discovery matter, the Claim Arbitrator shall take into consideration the nature, amount, and scope of the underlying arbitration claim, the cost and other effort that would be involved in providing the requested discovery, the case schedule, and the extent to which the requested discovery is truly necessary for the adequate preparation of a claim or defense, and NAM's goal of efficient and economical resolutions. The burden of establishing good cause for any additional discovery is on the moving Party .
Confidentiality: Upon either Party's request, the Arbitrator will issue an order requiring that confidential information of either Party disclosed during the arbitration (whether in documents or orally) may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award and that any permitted court filing of confidential information must be done under seal.
Arbitration Hearing: You and Vividi are entitled to a fair evidentiary hearing (i.e. trial) before the Claim Arbitrator. Arbitration proceedings are usually simpler, less costly, and more streamlined than trials and other judicial proceedings. The Parties agree to waive all oral hearings and instead submit all disputes to the Claim Arbitrator for an award based on written submissions and other evidence as the Parties may agree, unless a Party requests an oral hearing at least within 10 days after the Respondent files a response. If an oral evidentiary hearing is requested, both Parties must personally attend the hearing, regardless of whether either Party has retained counsel. Either Party's failure to personally attend the hearing, without a continuance ordered by the Claim Arbitrator for good cause, will result in a default judgment taken against that Party.
Arbitration Award: Regardless of the format of the arbitration, the Claim Arbitrator shall provide a reasoned decision, in writing within 30 days after the hearing or, if no hearing is held, within 30 days after any rebuttal or supplemental statements are due. The decision must clearly specify the relief, if any, awarded and contain a brief statement of the reasons for the award. The arbitration award is binding only between you and Vividi and will not have any preclusive effect in another arbitration or proceeding that involves a different Party. The Claim Arbitrator may, however, choose to consider rulings from other arbitrations involving a different Party. The Arbitrator may award fees and costs as provided by the NAM Rules or to the extent such fees and costs could be awarded in court. This includes but is not limited to the ability of the Arbitrator to award fees, costs, or sanctions against a Party or its representative(s) if the Arbitrator determines that a claim or defense is frivolous or was brought for an improper purpose, for the purpose of harassment, or in bad faith.
Offer of Settlement: The Respondent may, but is not obligated to, make a written settlement offer to the opposing Party any time before the evidentiary hearing or, if a dispositive motion is permitted, prior to the dispositive motion being granted. The amount or terms of any settlement offer may not be disclosed to the Claim Arbitrator until after the Claim Arbitrator issues an award on the claim. If the award is issued in the opposing Party's favor and is less than the Respondent's settlement offer or if the award is in the Respondent's favor, the opposing Party must pay the Respondent's costs incurred after the offer was made, including any attorney's fees. If any law prohibits shifting arbitration fees or costs, any rejected or lapsed offer under this provision shall be deemed to halt the claimant's accrual of recoverable costs under the asserted cause of action.
Mass Filing: If, at any time, 25 or more similar demands for arbitration are asserted against Vividi or related parties by the same or coordinated counsel or entities ("Mass Filing"), consistent with the definition and criteria of Mass Filings set forth in the NAM's Mass Filing Supplemental Dispute Resolution Rules and Procedures ("NAM's Mass Filing Rules", available at Rules, Fees & Forms - National Arbitration and Mediation), the additional protocols set forth below shall apply:
- If you or your counsel file a Demand for Arbitration that fits within the definition of Mass Filing referred to above, then you agree that your Demand for Arbitration shall be subject to the additional protocols set forth in this Mass Filing subsection. You also acknowledge that the adjudication of your Dispute might be delayed and that any applicable statute of limitations shall be tolled from the time at which the first Demands are chosen to proceed until your Demand is chosen for a bellwether proceeding.
- NAM's Mass Filing Rules shall apply if your Dispute is deemed by NAM, in its sole discretion pursuant to its Rules and this Dispute Resolution Section, to be part of a Mass Filing. Such election for NAM's Mass Filing Rules and related fee schedule must be made by either you or Vividi in writing and submitted to NAM and all Parties.
- Bellwether Proceedings: Bellwether proceedings are encouraged by courts and arbitration administrators when there are multiple disputes involving similar claims against the same or related parties. For the first set of bellwether proceedings, counsel for the Mass Filings claimants (including you) and counsel for Vividi shall each select 15 Demands for Arbitration (30 total) to proceed, and no more than those 30 arbitrations shall be filed, processed, adjudicated, or pending at such time, with each of the 30 individual arbitrations presided over by a different Claim Arbitrator. During this time, no other Demands for Arbitration that are part of the Mass Filings may be filed, processed, adjudicated, or pending. If the Parties are unable to resolve the remaining Demands for Arbitration after the first set of bellwether proceedings are arbitrated or otherwise resolved, then the Parties will continue to engage in the bellwether proceedings for an additional four (4) rounds, increasing the amount of Demands for Arbitration selected by counsel for each Party by five (5) with each round, so that during the second round, counsel for the Claimants and counsel for Vividi shall each select an additional 20 Demands for Arbitration (40 total), in the third round, 25 each (50 total), in the fourth round, 30 each (60 total), and in the fifth round 35 each (70 total). Within each round, each of the individual arbitrations is to be presided over by a different Claim Arbitrator, and during these additional rounds of the bellwether proceedings, no other Demands for Arbitration that are part of the Mass Filings may be filed, processed, or adjudicated once selected by the Procedural Arbitrator. Following the first round of bellwether proceedings, but before the second round of bellwether proceedings, counsel for the Parties shall participate in a global mediation, before a retired federal or state-court judge (unless the Parties agree otherwise), with Vividi to pay the mediator's fees. Following the second, third, fourth, and fifth rounds of bellwether proceedings, counsel for both parties should discuss additional mediation and seek out opportunities to resolve the remaining Demands for Arbitration, but will only proceed with mediation upon consent of counsel for all Parties.
- If the Parties are unable to resolve the remaining Demands for Arbitration after the fifth set of bellwether proceedings are arbitrated or otherwise resolved, and the Parties decide to not continue with additional rounds of bellwether proceedings, then counsel for the Claimants and counsel for Vividi shall discuss with NAM a fair process for individually adjudicating the remaining Demands for Arbitration. Under this process, the Procedural Arbitrator will make the final decision on the number of Demands for Arbitration that can proceed individually at any time, as well as a method for selecting which Demands for Arbitration will proceed, taking into account the number of individual arbitrations that counsel for Claimants and counsel for Vividi are able to reasonably manage at the same time, as well as the number of individual arbitrations that NAM is able to administer. A Demand for Arbitration that was not included in the bellwethering process will only be deemed filed, processed, or adjudicated once selected by the Procedural Arbitrator. At any time after the first set of Demands for Arbitration are resolved (30 Demands for Arbitration total), the Parties may agree to forgo the bellwether proceedings for any additional Demands for Arbitration deemed to be part of the Mass Filings. Fees associated with a Demand for Arbitration included in the Mass Filings, including fees owed by Vividi and the Claimants (including you), shall only be due after the Demand for Arbitration is chosen to proceed as part of a set of bellwether proceedings, or after being selected by the Procedural Arbitrator to proceed upon completion of the bellwether proceedings, and therefore properly designated for filing, processing, and adjudication. The Parties are encouraged to meet and confer throughout this process regarding ways to streamline the proceedings, including discussion of potential ways to increase the number of Demands for Arbitration to be adjudicated in sets of staged bellwether proceedings. Either Party may negotiate with NAM as to reducing and deferring fees and streamlining procedures.
- If you are a Mass Filing claimant, any applicable statute of limitations (or other applicable limitations period) shall be tolled beginning when you initiate the informal dispute resolution process set forth in subsection 15a of the Agreement, and if the first Mass Filings' Demands for Arbitration that are chosen for the initial set of bellwether proceedings have been filed, your claims will remain tolled until your Demand for Arbitration is either selected by counsel for the Parties in the bellwether proceedings or selected by the Procedural Arbitrator following completion of the bellwether proceedings. A court of competent jurisdiction located in a venue allowed under Section 17 of the Agreement shall have the power to enforce this subsection.
- You and Vividi agree that we each value the integrity and efficiency of the arbitration and small claims court process and wish to employ the process for the fair resolution of genuine and sincere disputes between us. You and Vividi acknowledge and agree to act in good faith to ensure the fair resolution of genuine and sincere Disputes. The Parties further agree that application of these Mass Filings procedures have been reasonably designed to result in an efficient and fair adjudication of such Disputes.

15e. FUTURE CHANGES AND RETROACTIVE APPLICATION

This Dispute Resolution Section 15 applies to all Disputes between the Parties, including for any claims that accrued against you or Vividi prior to the time of your consent to this Agreement and to any claims that accrue against you or Vividi after your consent to this Agreement. Notwithstanding any provision in this Agreement to the contrary, you may elect to opt out of the retroactive application of this Dispute Resolution Section 15 as to claims that have accrued against you or against Vividi prior to the time of your consent to this Agreement. You may opt out by sending us written notice, within 30 days of the time you consent to this Agreement, to the following email address: help@vividi.com. Please do not direct any customer support inquiries to help@vividi.com, as they will not be addressed; such inquiries should be directed to customer support. You must include information sufficient to identify your account(s), such as the email address or phone number associated with your account(s), and should include a statement that you are opting out of the retroactive application of this Dispute Resolution Section 15. Please note: if you opt out of the retroactive application of this Dispute Resolution Section 15, you will still be subject to and bound by any Dispute Resolution Sections and Arbitration Procedures you previously agreed to, including any arbitration provisions, class action waivers, and retroactive application sections. Also, regardless of whether you opt out of the retroactive application of these changes, the Parties will resolve any claims that accrue against you or Vividi after your consent to this Agreement in accordance with this Dispute Resolution Section.

16. GOVERNING LAW

Texas law and the Federal Arbitration Act will apply to any Dispute (except where prohibited by law).

You agree that the Services, this Agreement, and all Disputes, including but not limited to any claims or controversies arising out of or relating to this Agreement or our Services, shall be deemed to have arisen in Dallas County, Texas and in no other state or county, and that Texas law and the Federal Arbitration Act will apply to any Dispute (except where prohibited by law). The laws of Texas, U.S.A., without regard to its conflict of laws rules, shall explicitly apply to any Dispute arising out of or relating to this Agreement or our Services, and the Dispute Resolution Process set forth in Section 15 shall be governed by the Federal Arbitration Act. Both parties agree that this choice of law agreement is enforceable and waives the right to have a court conduct a conflict of law analysis. In the EU and EEA, the choice of Texas governing law shall not apply only where a mandatory consumer protection law explicitly prohibits such choice of law provisions.

17. VENUE/FORUM SELECTION

To the fullest extent allowable by law, any claims that are not arbitrated for any reason must be litigated in Dallas County, Texas (except for claims filed in small claims court, or for users residing in the EU, EEA, UK or Switzerland or another jurisdiction where prohibited by law).

Except where prohibited by law, including for users residing in the EU, EEA, UK or Switzerland, who may bring claims in their country of residence in accordance with applicable law, and except for claims that are heard in a small claims court as set forth in Section 15, any claims arising out of or relating to this Agreement (including any challenges to the class action waiver provision in subsection 15b), to our Services, or to your relationship with Vividi that for whatever reason are not required to be arbitrated or filed in small claims court, will be litigated exclusively in the federal or state courts located in Dallas County, Texas, U.S.A. You and Vividi consent to the exercise of personal jurisdiction of courts in the State of Texas and waive any claim that such courts constitute an inconvenient forum .

18. INDEMNITY BY YOU

You agree to indemnify Vividi if a claim is made against Vividi due to your actions.

You agree, to the extent permitted under applicable law, to indemnify, defend, and hold harmless Vividi, our affiliates, and their and our respective officers, directors, agents, and employees from and against any and all complaints, demands, claims, damages, losses, costs, liabilities, and expenses, including attorney's fees, due to, arising out of, or relating in any way to your access to or use of our Services, Your Content, your conduct toward other users, or your breach of this Agreement. SOME JURISDICTIONS DO NOT ALLOW INDEMNIFICATION, SO SOME OR ALL OF THIS SECTION MAY NOT APPLY TO YOU.

19. ACCEPTANCE OF TERMS

By using our Services, you accept the Terms of this Agreement.

By using our Services, whether through a mobile device, mobile application, or computer, you agree to be bound by (i) these Terms, which we may amend from time to time, (ii) our Privacy Policy, Cookie Policy, Community Guidelines and Safety Tips (360° Safety Tips & Safety Tips for Offline Meetings) (iii) any Additional Terms Upon Purchase. If you do not accept and agree to be bound by all of the terms of this Agreement, you are not entitled to use our Services. All pronouns and any variations thereof shall be deemed to refer to the masculine, feminine, neuter, singular or plural as the identity of the entities or persons referred may require.

20. ENTIRE AGREEMENT

This Agreement supersedes any previous agreements or representations.

These Terms, with the Privacy Policy, Cookie Policy, Community Guidelines, and Safety Tips (360° Safety Tips & Safety Tips for Offline Meetings) and any Additional Terms Upon Purchase, contain the entire agreement between you and Vividi regarding the use of our Services. The Terms supersede all previous agreements, representations, and arrangements between us, written or oral. If any provision of these Terms is held invalid, illegal, or otherwise unenforceable, the remainder of the Terms shall continue in full force and effect. The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. You agree that your Vividi account is non-transferable and all of your rights to your account and its content terminate upon your death, unless otherwise provided by law. Any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction. No agency, partnership, joint venture, fiduciary or other special relationship or employment is created as a result of these Terms, and you may not make any representations on behalf of or bind Vividi in any manner.

21. SPECIAL STATE TERMS

Special terms apply in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin.

For subscribers residing in New York:
- The Services do not guarantee any number of "referrals" - rather, the functionality of the Services is such that the subscriber can view as many profiles as he/she would like;
- Upon notice in writing and delivered to Vividi Legal, P.O. Box 25472, Dallas, Texas 75225, USA, subscribers may place their subscription on hold for up to one year; and
- How your information is used and how you may access your information is set forth in Section 5 and our Privacy Policy.
For subscribers residing in North Carolina: You may review the North Carolina Buyer's Rights.
For subscribers residing in Illinois, New York, North Carolina and Ohio: Our Services are widely available in the United States - if you believe that you have moved outside a location where we provide the Services, please contact us in writing delivered to Legal (Vividi), P.O. Box 25472, Dallas, Texas 75225, USA, and we will work with you to provide alternative services or a refund .
For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin:
- Your Right to Cancel: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed.
- In the event that you die before the end of your subscription period, your estate shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your death.
- In the event that you become disabled (such that you are unable to use our Services) before the end of your subscription period, you shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your disability by providing the Company notice in the same manner as you request a refund as described above in Section 8.

22. SPECIAL COUNTRY TERMS

Special terms apply in Denmark and the United Kingdom.

For subscribers residing in Denmark and the United Kingdom:

If you wish to exercise your right of cancellation, you may complete and send the below standard form of cancellation. NOTE: if you purchased your subscription through Apple, the termination or cancellation must be sent to Apple.

Exception to the right of cancellation: You cannot cancel an order that includes a delivery of digital content that is not delivered on a physical medium if order processing has begun with your express, prior consent and acknowledgment that you thereby waive your right of cancellation. This applies, for example, to the purchase of In-App Items. This means that these types of purchases are FINAL AND NON-EXCHANGEABLE OR REFUNDABLE.

Cancellation Form: To: MTCH Technology Services Limited, Attn: Vividi Cancellations, MTCH Technology Services Limited, 1 Hatch Street Upper, Dublin 2, Ireland D02PY28, email: legaldept@match.com.

I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement for the provision of the following services:

Order number:
Order date:
Customer's name:
Customer's address:
Customer's email address:
The customer's phone number:
Date:

For users residing in the United Kingdom:

If you believe we have taken action against your content or account in a way that does not comply with these Terms, you have the right to bring a claim for breach of contract under UK law. We encourage you to first submit an appeal, as this may lead to a faster and more efficient resolution.

23. CROSS-SHARING OF VIDEO CHAT USERS BETWEEN VIVIDI SERVICE AND OTHER VIDEOCHATTING SERVICES OF MATCH GROUP

Depending on the service you use and the country you are in, we may offer some features involving other Match Group brands, including without limitation, on “Azar” and “Cheero” also operated by Hyperconnect LLC.

For instance, in order to improve your chances at building significant connections with others, we provide you with access to a broader pool of users across the services provided by affiliated brands within Match Group, and we may show your profile on such other services offered by Match Group, and/or allow you to benefit from other cross-platform functionalities. In so doing, you may access content by or have Your Content accessed by, users of such other affiliated services (for e.g. Vividi users of Vividi may connect (i.e. interact, chat and/or conduct video calls) with users of Cheero 1-to-1 video chat, and vice versa). BY CONTINUING TO USE VIVIDI, YOU CONSENT TO YOUR DATA BEING SHARED WITH THE OTHER SERVICES OPERATED BY MATCH GROUP.