If you use an iOS device and are having trouble downloading Vividi, please contact the iTunes support center by clicking [here]
If you use an Android device, please follow the steps below:
1. Click [here] to visit the Google Play Help Center and troubleshoot the issue you are facing.
2. Some download errors occur when your network is unstable, especially when using Wi-Fi. We recommend using data when downloading the Vividi app.
3. Clear Google Play Store app's cache and data. (Settings → Application manager → select 'Google play store' app → clear data and cache). Then, try downloading Vividi again.